StorageCraft, a Utah-based company specializing in backup, disaster recovery, system migration and data protection, announced a new initiative to guarantee the recovery of virtual or physical machines, either on-premises or in the cloud.
Effective immediately, the StorageCraft $100K Recovery Guarantee is an automatic benefit for all qualified partners. To be eligible, a partner needs to be Platinum-level and have on staff one StorageCraft Certified Engineer and one StorageCraft Certified Master Engineer.
Qualified partners’ machines that are protected at the Cloud Premium service level are covered by this guarantee. If a qualified partner’s machines cannot be virtualized during a true failover event, StorageCraft will compensate the partner up to $100,000.
StorageCraft offers guidelines that, when followed, will guarantee partners a timely disaster recovery, either on-premises or in the StorageCraft Cloud. After following the guidelines, if a qualified partner experiences a true disaster and cannot successfully virtualize an affected machine, that partner is eligible for compensation if 1) the partner reports the issue to StorageCraft Support within 24 hours of the disaster and 2) Support is unable to quickly resolve the issue—typically within 24 hours. StorageCraft will pay the partner $10,000 USD in cash or credit per machine, for up to ten machines, for a total of up to $100,000 USD in cash or credit.
“For far too long, disaster recovery has been handled as a best-effort initiative,” said StorageCraft’s senior director of product management, Hugo Parra. “We’re so sure that our partners who follow best practices can recover a system using our solution that we decided to offer this guarantee. Partners can be confident in our solutions and confident that we will take an all-hands-on-deck approach when the situation requires. We’re deeply invested in the success of our partners, and we have their backs.”
Specific terms and conditions apply.
The move tends to suggest a strong level of confidence in the company’s offerings, but partners are always advised to closely scrutinize the terms and conditions associated with any offer.