This industry leading technology client was developing new roles to enable partners to pivot their business models, and needed a playbook for their internal partner enablement team.
Channel Impact created a digital playbook to establish best practices, tools, programs and other assets that help their internal team drive global customer and partner success initiatives. The content included:
- Understanding of company strategy around the Customer Experience and Success approaches
- Different roles within the Partner Success community and how they best serve the channel
- Detailed view on all aspects of the Partner Success role
- Thorough view of the Partner Success Roadmap and step-by-step guidance to take partners through it
- Portfolio of all available information resources and when to utilize them
The client received overwhelming positive responses and executive support for this digital playbook, which is being utilized by the current team and as a training tool for new hires.
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