Serenova, an Austin, Texas-based provider of contact center-as-a-service (CCaaS) and workforce optimization (WFO) solutions, provider, has entered into a referral partnership with Fuze, a Boston-based unified communications-as-a-service (UCaaS) provider, aimed at enabling end-to-end, cloud-based communication solutions.
“The opportunities for contact centers to become more seamless, cost-effective components of organizations’ unified communications strategies are boundless,” said John Lynch, SVP of sales for Serenova. “Combining Serenova’s globally scalable cloud contact center platform with Fuze’s unified communications and contact center platform provides organizations with a tightly integrated, best-of-breed solution to deliver exceptional cross-channel customer experiences.”
“Fuze’s communications and contact center platform provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance,” said Tim Puccio, VP of global channel and alliances at Fuze. “Serenova is a great addition to the existing Fuze contact center solution portfolio and Fuze Ecosystem. We look forward to partnering closely with Serenova in providing the rich customer experiences that allow modern enterprises to differentiate themselves.”
The combined value proposition promises to provide enterprise customers with enhanced communication capabilities and services, company-wide, media-independent and real-time collaboration, and enterprise-grade cloud PBX and collaboration solutions that meet requirements for quality of service and reliability.
Combining UCaaS and CCaaS provides organizations with flexibility and enables organizations to eliminate data and communication silos. The partnership promises enhanced capability and operational efficiency.