Avaya has announced Synnex now offers Avaya OneCloud Secure unified communications as a service (UCaaS) solutions to its network of partners serving the public sector market, including education, federal, state and local government organizations across the U.S.
Avaya OneCloud is a cloud communications and collaboration platform that includes voice, collaboration, video, unified messaging, and voicemail, with Contact Center as a Service (CCaaS) solutions coming in early 2020. It is also recognized as a FedRAMP-authorized platform for government agencies adopting cloud-based as-a-service models.
“With over 20 million contact center and unified communications seats in the U.S. government, Avaya and Synnex are addressing a significant market opportunity that is growing, and increasingly adopting cloud solutions,” said Frank Ciccone, Avaya senior vice president, U.S. Sales. “Avaya is one of the providers that can meet the specialized technology and security requirements of this segment, and we look forward to working closely with Synnex to further enable government IT’s transition to cloud.”
Avaya OneCloud Secure solutions are supported 24 x 7 x 365 by U.S.-dedicated resources that include software, services and hardware. Avaya claims more than 120,000 customers worldwide, including over 90 percent of the Fortune 500 and millions of endpoints in use by key U.S. government agencies.
Through its channel network and go-to-market capabilities, Synnex is likely to increase the velocity of adoption for Avaya OneCloud Secure solutions in the large and growing government market in the U.S.