Zoom has unveiled the next evolution of its partner program with the introduction of the “Zoom Up Services Program,” providing partner assistance with solution deployment, support, customer success, and managed services across the Zoom platform. The program features three partner service models based on business needs and the level of [...]
Pax8, a Denver-based company providing a cloud commerce marketplace, has announced a strategic partnership making offerings from Sophos available to Pax8’s network of more than 40,000 MSPs. Product lines include Sophos Managed Detection and Response (MDR), Sophos Endpoint powered by Intercept X and Sophos Firewall. Anticipated benefits include new revenue [...]
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc. While previous AI models were limited to generating text or summarizing interactions, agentic AI introduces a new paradigm where AI systems [...]
Gartner: Agentic AI Will Play Dominant Role in Resolving Customer Service Issues By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc. While previous AI models were limited to generating [...]
Thrive, a Boston-based provider of cybersecurity, cloud, and IT managed services, has announced the acquisition of Secured Network Services (SNS), a New Hampshire-based IT provider for organizations across industries, including healthcare, non-profit, and municipal government. With the acquisition of SNS, Thrive expects to deepen its vertical industry knowledge, ensuring [...]
Check Point Software has announced a strategic partnership with cloud security provider, Wiz, to address the issue of securing hybrid cloud environments. This collaboration bridges the longstanding gap between cloud network security and Cloud Native Application Protection (CNAPP) through a technological integration and strategic business alliance. “This partnership between [...]
Gartner has rolled out a series of top cybersecurity trends for 2025, noting a heavy influence by the evolution of generative AI, digital decentralizing, supply chain interdependencies, regulatory change, endemic talent shortages and a constantly evolving threat landscape. “Security and risk management (SRM) leaders face a mix of challenges and [...]
Gartner Identifies the Top Cybersecurity Trends for 2025 Gartner has rolled out a series of top cybersecurity trends for 2025, noting a heavy influence by the evolution of generative AI, digital decentralizing, supply chain interdependencies, regulatory change, endemic talent shortages and a constantly evolving threat landscape. “Security and risk [...]
Pure Storage has rolled out an updated reseller partner program designed to help the Santa Clara, California-based company’s partners to address solution-specific use cases – including AI and cyber resilience. It also incentivizes partners who successfully replace aging disk-based storage with Pure Storage’s all-flash offering. Partners can take advantage [...]
LastPass, a Boston-based identity and password management company, has announced new enhancements to its partner program. Highlights include enhanced reporting capabilities to help streamline invoices, support prorated billing, and enable MSPs to generate executive summary reports, showcasing product adoption, security scores, and return on investment (ROI) to client stakeholders. [...]
Stay in the Know
Keep tabs on what’s happening in the channel and the impact it will have on the partner community by subscribing to Channel Impact communications.
Search Buzz
Buzz Categories
