Avaya Partners with China’s Tencent Cloud to Offer Cloud-Based Services

Avaya has signed a strategic agreement with Tencent Cloud, a leading global cloud service provider, to help enterprise customers launch cloud-based communications services. The two companies will create a communications cloud ecosystem, combining Avaya’s strengths in contact center and unified communications solutions and services with Tencent’s social communications and broadcast technologies.

The move follows the announcement in March that the Tencent QQ instant messaging application is being integrated with Avaya’s contact center technologies to help companies deliver omnichannel customer experience.

As part of the agreement, Tencent and Avaya will also collaborate on disaster recovery efforts with Avaya providing safety strategies and mechanisms for cloud data centers, helping enterprises avoid IT deployment risks and safeguard data security. Tencent Cloud will offer disaster recovery mechanisms with remote disaster recovery capabilities.

Channel Impact^®
This agreement with Tencent Cloud is an essential part of Avaya’s strategy in China. As digital transformation accelerates, Avaya aims to innovate with more enterprises and partners, build an open and healthy cloud communications ecosystem.