ConnectWise Rolls Out Security Training Program

Published On: May 4, 2020Categories: Buzz, Uncategorized

ConnectWise has launched a cybersecurity education and training program targeting business owners and sales professionals as well as engineers.

Dubbed “ConnectWise Certify,” the program focuses on the foundations of cybersecurity, including industry standards, best practices and technology alignment, backed up by sessions tailored specifically for sales professionals and engineers. The courses are updated regularly to address new cyber threats and current events.

The curriculum, which is geared towards optimizing the sales engagement, consists of a full day of live training for each track, an accompanying workbook and an exam at the end of the day.

The Cybersecurity Fundamentals for Engineers track provides engineering staff with a comprehensive understanding of the technical elements of cybersecurity. Attendees learn about the NIST Framework, Critical Security Controls, tools to build their solution stack, the ins and outs of incident response planning, and an overview of intrusion detection and malware analysis.

The Cybersecurity Fundamentals for Owners and Sales Professionals track is designed to help professionals understand how to have a risk-based conversation with SMB end customers. Attendees learn how to minimize fear-based selling, discuss objections that come up during the sales conversations, and present an action plan based on specific gaps and vulnerabilities.

“The owner or salesperson will need to be able to have a conversation about risk and the business impact with the client, while the engineer will need to know how to run the tools and compile the necessary information to generate a report and workplan for how to secure the environment and mitigate risk,” said Jay Ryerse, CISSP, vice president, cybersecurity initiatives, ConnectWise. “Together they would compare notes and decide what data is the most valuable — and also the most vulnerable — and align with how that is presented to the client.”

The course curriculum and exams were developed with guidance from an IT certification company.

Channel Impact®
The objective is to train channel partners on the most important aspects of cybersecurity. By aligning the cybersecurity expertise in both the sales and technical arenas, the company hopes to help partners create a cohesive team that can share expertise and experience to maximize security capabilities for their SMB clients.

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