In a move that might foretell the downfall of the legacy PBX, market researcher Frost & Sullivan has released a report predicting that global UCaaS users will increase at a CAGR of 22.5 percent from 2018 until 2025.
The report, sponsored by Fuze, suggests that UCaaS continues to be the leading choice for organizations replacing their legacy, premises-based systems.
“In order to compete in the rapidly evolving digital economy, organizations need sophisticated and differentiated capabilities enabled by cloud‑based solutions, such as UCaaS,” said Jed Brown, SVP of Product at Fuze. “To maximize the impact of their investment, forward-thinking enterprises are identifying UCaaS solutions that are uniquely designed to meet their specific requirements in support of improving employee engagement, productivity, and customer experience.”
When selecting a UCaaS provider, organizations surveyed in the report cited reliability and security among their top decision-making factors.
“As an organization that is committed to helping business leaders prepare for the next wave of disruptive technologies, we see cloud-based communications as a critical strategic requirement for remaining competitive,” said Elka Popova, vice president and senior fellow of digital transformation at Frost & Sullivan.
This report provides comprehensive recommendations to help organizations optimize their UCaaS experience and ultimately select the technology best suited to their needs.