Juniper Networks and ServiceNow Collaborate for Enterprise Network Service Provisioning & Monitoring

Juniper Networks and ServiceNow, have announced a partnership to deliver end-to-end automation for Managed Service Providers and Enterprises. With this newly formed collaboration leveraging Juniper Mist Cloud and ServiceNow Telecom Service Management and Order Management for Telecom, joint customers can eliminate multi-layer, multivendor solutions with the intention of boosting network deployment and operational efficiencies while reducing costs.

As part of the announcement, Juniper Networks joins the ServiceNow Technology Partner Program.

For Managed Service Providers specifically, this collaboration automates a number of manual and multiorganizational workflows such as onboarding customers. Other features include reusable template-based abstractions for simplified network services deployment, end-to-end monitoring and alerts, and proactive auto-ticketing for detection of network and service issues through AIOps.

“By leveraging the power of two industry leaders, Juniper and ServiceNow, we are able to maximize the value of our offerings and drive meaningful value for our Service Provider and Enterprise customers and their customers,” said Sudheer Matta, Group VP of Products at Juniper Networks. “By combining ServiceNow’s powerful service management capabilities with Juniper’s AI-driven network automation, customers can benefit from a comprehensive end-to-end automation solution.”

“As businesses invest in digital transformation to address the complex market environment, they’re looking for proven platforms that orchestrate and automate manual work,” said Rohit Batra, Global GM and VP of Telco, Media, and Technology Industries at ServiceNow. “Together, Juniper Networks and ServiceNow are redefining the possibilities for end-to-end automation by providing both Service Provider and Enterprise customers with a complete set of intelligent tools to streamline operations, improve experiences and lower costs.”

The collaboration between Juniper and ServiceNow builds upon the long-standing relationship between the two companies.

Channel Impact^®
Juniper and ServiceNow are providing a turnkey, AI-driven, closed-loop solution that integrates into OSS/BSS or enterprise management systems for rapid network and services deployments. The combined solution is intended to accelerate time to revenue for Service Providers via automated workflows.