Kaseya Forges Global Reseller and Integration Partnership with IT Glue

Kaseya has announced a strategic reseller agreement and integration partnership with IT Glue, a vendor delivering an IT documentation platform. Through joint research and development, the new partnership is intended to provide MSPs worldwide with enhanced efficiency, operations and documentation from within Kaseya’s IT Complete Unified MSP Growth Platform.

The IT Glue offering enables MSPs to centralize and standardize documentation for IT processes, applications, devices, passwords and other IT assets so that critical information can be securely stored and easily accessed by those with proper credentials.

“The overwhelming feedback we get from our customers worldwide on IT Glue is that ‘it just works,” said Kaseya CEO Fred Voccola. “By including IT Glue in the Kaseya IT Complete stack, our MSPs have access to the most innovative, effective, and open IT management platform on the market.”

Promised benefits include the ability to scale and support more clients without increasing headcount; higher numbers of tickets that can be supported by each IT technician at a lower cost per ticket; reduced training time for new IT techs; and reduced dependence on specialized client-level technician knowledge.

Channel Impact^®
The intention is to leverage the two platforms in a way that enhances efficiency in an industry commonly associated with narrow profit margins.