Lenovo has rolled out “Lenovo Managed Services,” a suite of tools built to Microsoft specifications and delivered through Lenovo’s indirect channel partners, to strengthen the SMB value proposition for Microsoft 365. Consisting of two offerings – CSP (Cloud Solution Provider) Managed Services and Endpoint Managed Services – this new suite is intended to cover the landscape of cloud-based managed services.
Each solution under the Lenovo Managed Services umbrella offers varying levels of support from which SMBs can choose according to their needs and pay for conveniently through one monthly bill.
The base offer, CSP Managed Services, is designed to help companies manage their Microsoft 365 tools by removing the maintenance and support tasks from their IT staff. Lenovo manages all Microsoft 365 accounts on a company’s license, onboarding and migrating them to the cloud and configuring application settings across Microsoft Outlook and Teams. CSP Managed Services customers will also have access to 24/7 issue resolution support in their local language.
Endpoint Managed Services is a more advanced offering that includes all of the features within CSP Managed Services, and also provides enhanced security and support benefits to reduce downtime and help to limit security risks. Customers who opt for this level of service will receive automatic device enrollment into Lenovo’s endpoint and security management service, threat protection and asset management, as well as access to Lenovo’s proprietary Endpoint 360° Dashboard. This console gives SMBs a full view into the status of their device fleet, including policy compliance updates, security notifications, productivity and security scores and real-time status of service-requests. Endpoint Managed Services customers will also receive access to Lenovo’s advanced, VIP break-fix support services, Premier Support and Premium Care, as well as its Accidental Damage Protection service for new Lenovo PCs
“SMBs may not have the time, resources or budget they need to be able to effectively manage [Office 365],” said Jie Yu, Vice President & General Manager of Global IDG Services at Lenovo. “Lenovo Managed Services offers a solution that does the heavy lifting for them so they can affordably maximize the potential of their Microsoft 365 platform and ultimately do more with less.”
The initiative is designed to help businesses increase their productivity, save time by enabling more secure and seamless collaboration, and help defend against business-critical security events.