Lumen Technologies and Cisco have expanded their partnership to include a new offering: Lumen Solutions for Cisco Unified Communications Manager Cloud (UCMC). This new product pairs Cisco’s cloud-based collaboration services with Lumen’s global fiber network.
“Because of the pandemic, enterprises all around the world have realized that the future of work includes remote and hybrid environments, so they are investing heavily in cloud solutions that integrate calling, conferencing, file sharing, and software applications,” said Scott Velting, Lumen vice president of product management, voice, and collaboration solutions. “Our expanded partnership with Cisco will enable current and future users of Cisco Webex to deploy flexible, agile, and efficient collaboration technologies without large capital investments, ongoing maintenance, or high IT expenses for staffing and training.”
Service features may include calling, messaging, Cisco Webex integration, instant messaging, presence mobility, mobile and remote access, emergency call handling, collaboration phones and endpoints, network connectivity options, global availability, Lumen global 24/7 support and dedicated account teams.
Lumen holds certifications across all Cisco portfolios including Gold Integrator, Gold Provider, Master of Collaboration, Advanced Collaboration Architecture Specialization, and Customer Experience Specialization. The latest agreement to offer Lumen Solutions for Cisco UCMC includes a commitment to add more than 250,000 seats.
Lumen claims approximately 450,000 route fiber miles and serving customers in more than 60 countries.
Since the outbreak of Covid, companies have been heavily investing in the unified communications and collaboration tools that are necessary for remote work.