Zoom to Acquire Five9

Zoom Video Communications announced it has entered into a definitive agreement to acquire Five9, Inc., a prominent CCaaS vendor, for approximately $14.7 billion.

The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24 billion contact center market. Five9 provides a scalable cloud contact center solution with a suite of applications that allows management and optimization of customer interactions across many different channels.

“We are continuously looking for ways to enhance our platform, and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers,” said Zoom CEO Eric S. Yuan. “Enterprises communicate with their customers primarily through the contact center, and we believe this acquisition creates a leading customer engagement platform that will help redefine how companies of all sizes connect with their customers.”

“Businesses spend significant resources annually on their contact centers, but still struggle to deliver a seamless experience for their customers,” said Rowan Trollope, Chief Executive Officer of Five9. “Joining forces with Zoom will provide Five9’s business customers access to best-of-breed solutions, particularly Zoom Phone, that will enable them to realize more value and deliver real results for their business.”

Zoom Phone is a cloud-based phone system that offers a digital alternative to legacy phone offerings.

Following the close of the transaction, Five9 will be an operating unit of Zoom and Rowan Trollope will become a President of Zoom and continue as CEO of Five9, reporting to Eric Yuan.

Channel Impact^®
The combination also offers both companies significant cross-selling opportunities to each other’s respective customer bases, as well as with their respective networks of channel partners.