Monday Morning Impact – August 17

Published On: August 16, 2026Categories: Buzz

Gartner Predicts AI Agents Will Outnumber Sellers 10 to 1

By 2028, AI agents will outnumber sellers by 10 times, yet fewer than 40% of sellers will say AI agents have improved productivity, according to a recent report from Gartner.

“Sales organizations are moving quickly toward a future where AI agents are embedded across the commercial function, but more agents will not automatically mean more productivity,” said Dan Gottlieb, VP Analyst in the Gartner Sales practice. “Without the right data foundation, workflow integration and seller experience, CSOs risk creating agent sprawl, with more digital activity, but little improvement in seller impact.”

According to Gartner survey of 210 CSOs and senior sales executives conducted from January through February, 60% of CSOs say their revenue number is largely driven by elements outside of their control, underscoring the misalignment many leaders feel between productivity investments and commercial outcomes.

Closing that gap will require CSOs to address the systems that determine whether AI agents can create value in the first place. Gartner predicts that by 2028, CSOs who overhaul data, automation and user experience will be five times more likely to gain ROI from AI than those choosing quick fixes.

“AI agents should not be viewed as a shortcut to sales productivity,” said Gottlieb. “They are only as effective as the systems they operate within. If those systems are fragmented, the agents will scale the fragmentation. If the systems are redesigned around seller judgment and customer value, agents can help create meaningful capacity.”

To avoid agent sprawl and turn AI agents into meaningful productivity gains, CSOs are advised to build a centralized context layer that connects enterprise data, systems and seller judgment so AI agents can generate more relevant, enterprise-specific outputs; use AI to reduce administrative burdens; and move beyond tracking AI only through time savings and measure how it expands seller capacity, improves effectiveness and supports commercial outcomes.

Channel Impact®
Partners can assist clients by assessing areas in which agents can remove friction, improve decision quality and create capacity.

New Report Explores the Financial Cost and Risk Factors of Enterprise AI Adoption

WitnessAI, a Mountain View-based company with an AI-native enterprise security platform, has released a new report suggesting that organizations are prioritizing AI adoption over caution, resulting in growing financial repercussions.

In a survey of enterprise vice presidents through C-suite executives, a majority of respondents (91%) say they are concerned that AI agents increase their financial risk exposure, yet enterprises are pushing forward anyway. Sixty-four percent say they believe the value from using agentic AI outweighs the risks. Seventy percent say they are already using or piloting AI agents capable of autonomous actions, yet fewer than one in five (18%) report that all agents are formally inventoried and approved by their security team.

In short, organizations are deploying AI agents faster than they can establish proper internal controls, ownership structures, and risk management practices.

As adoption outpaces internal controls, the security and financial realities of this strategy are materializing. The majority of respondents (86%) say they investigated one or more AI-related security or operational incidents within the past 12 months. Twenty-one percent of respondents report costs stemming from their single most significant AI-related security incident reached $1 million or more, and 43% report $2 million or more in costs from all AI-related incidents in the past year. Nearly one in five (17%) estimate total annual costs between $10 million and $24.9 million.

The report also reveals the impact that AI security issues could have on the overall financial health of enterprises. Over one-third (36%) estimate that between 3% and 5% of total annual revenue could be at risk from regulatory penalties in the event a rogue AI agent exposes sensitive company or customer data. Nearly one-fifth (18%) say the regulatory impact could be double that.

While enterprise AI investment is accelerating, proving its financial payoff remains a significant hurdle. Only 9% of respondents say that more than three-quarters of their AI initiatives have delivered a measurable financial return. One-third (33%) of respondents say their AI projects in the last 12 months were always or mostly over budget. Meanwhile, 30% report that unmanaged or poorly governed AI usage has led to cost overruns and 27% say it has resulted in delayed or canceled AI initiatives.

Part of the reason, according to the report, is that vendor bills, productivity reports, and other key information is scattered across different business units. As a result, executives are driving further AI investment without a unified, accurate picture of whether those initiatives are actually paying off.

The findings in “The Hidden Cost of Enterprise AI” report are based on a survey of 300 enterprise decision-makers, including 200 VP, SVP and EVP titles and 100 C-Suite titles, within organizations with 1,000 employees or more.

Channel Impact®
Partners can add value by helping their clients to establish complete visibility into every interaction, eliminate costly bottlenecks, and identify exactly which tools are driving measurable business value.

Okta to acquire Permiso Security

Okta has signed a definitive agreement to acquire Permiso Security, which offers a cloud-native identity security platform for multi-cloud environments.

With the addition of new identity risk signals, behavioral analytics, and threat detections from Permiso, the Okta Platform will be expanded to offer comprehensive identity threat detection and response capabilities.

The rapid growth of human, non-human, and agentic identities is creating new security challenges for enterprises, with 58% of executives reporting an AI-related security incident or near miss in the past year, according to Okta. The Permiso platform leverages more than 2,500 research-driven signals across 70+ identity partners, such as overprivileged access, unused permissions, anomalous agent behavior and tool usage, policy violations, and high blast radius behavior.

“We’re thrilled to welcome Permiso to Okta as we help companies secure their agentic enterprises where humans, applications, service accounts, and AI agents work together,” said Ely Kahn, Chief Product Officer at Okta. “Permiso will extend Okta’s identity security fabric with proven identity threat detection and response capabilities, and an incredible threat research and security team that will advance Okta’s threat detection and prevention capabilities.”

Okta is unifying identity threat detection and identity posture management into a single security offering. Following the close of the transaction, Permiso’s capabilities will help Okta customers to:

The transaction is expected to close in the third quarter of Okta’s fiscal year 2027. Terms were not disclosed.

Channel Impact®
The combined value proposition is expected to help organizations mitigate critical operational blind spots by extending advanced runtime detection and response across all identity types.

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