Avaya has rolled out an expansion of its A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating new Artificial Intelligence capabilities into its Unified Communications solutions.
A.I.Connect is a consortium of companies dedicated to supporting and promoting the interoperability and value of artificial intelligence and machine learning within enterprise communications. The initiative creates a community of technology firms who can collaborate on creating a broad set of technology options of AI capabilities for Avaya customers.
Knowmail, which offers an email prioritization solution, and Over.ai, which has developed an AI-enabled voice platform, are the newly designated A.I.Connect partners with solutions aligned with Avaya’s overall UC and collaboration strategies.
“Avaya’s deep expertise in creating communications and collaboration experiences for enterprise workers leverages AI capabilities for natural language understanding and personal assistants,” said Eric Rossman, Avaya Vice President, Alliances and Partnerships. “With the addition of new AI solutions from companies like Knowmail, over.ai and others, our A.I.Connect initiative continues to expand the ecosystem helping to provide optimal AI capabilities for strengthening workforce engagement across omnichannel communications.”
In addition, Avaya has announced an expanded resale agreement with existing A.I.Connect partner Verint, which provides AI-enabled solutions that deliver actionable insights across text and speech channels, plus key knowledge management, feedback, and online community capabilities.
Consortia such as this one can go a long way towards translating emerging technologies into interoperable, real-world business solutions that grow the bottom line.