Avaya and Zoom Announce New Integration

Zoom and Avaya have announced a strategic partnership through which the Zoom Workplace collaboration platform will integrate with Avaya’s Communication & Collaboration Suite. Additionally, Avaya will offer the integrated Zoom Workplace solution and will deliver an enhanced collaboration experience to its base of enterprise customers.

“Today’s enterprises are seeking to benefit from the latest AI-powered innovations to help differentiate, accelerate, and grow, all while integrating new levels of performance with minimal disruption to existing core systems,” said Alan Masarek, Avaya CEO. “By partnering with Zoom, we can deliver on the promise of ‘innovation without disruption’ for Avaya customers, providing added value to enterprises through world-class collaboration experiences within the Avaya platform.”

The joint solution promises interoperability between platforms and devices, enabling users to work in Zoom Workplace while also leveraging their existing investments in Avaya’s Communication & Collaboration Suite solutions; access to Zoom AI Companion, Zoom’s generative AI digital assistant; and collaboration solutions such as Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, and flexible spaces.

Existing Avaya customers will retain their investments in Avaya’s solutions and devices while benefiting from Zoom’s AI-powered collaboration platform, Zoom Workplace. 

Channel Impact^®

The combined solution is expected to provide channel partners and their customers with a streamlined way to manage their communications environments and workflows.