ConnectWise Makes Advancements in AI and Hyperautomation Through Robotic Process Automation Enhancements

Published On: February 25, 2024Categories: Buzz

ConnectWise, a Tampa-based software company, announced that it has made significant advancements in its Robotic Process Automation (RPA) solution and ConnectWise Sidekick. The two products are integral components of the company’s Asio platform, designed to enable greater automation, enhance efficiency, and accelerate business growth for MSPs.

Enhancements include a streamlined search experience, leveraging an RPA bot system; warning messages for empty device configurations and missing parts during Microsoft onboarding; increased site mapping capabilities; as well as device and company sorting features in RPA bot input forms. The company also introduced RPA Pro and RPA Essentials, solutions for IT professionals looking to maximize efficiencies tailored to their specific business needs. ConnectWise says the combination provides the ability to customize, design, and implement custom actions to support workflow integration. Partners can also integrate actions from external applications that support API access, enhancing interoperability.

“We are steadfast in our commitment to advancing our Robotic Process Automation technology and AI capabilities, empowering our partners to enhance productivity and provide exceptional service to their clients,” stated Jeff Bishop, Executive Vice President and General Manager of Unified Monitoring and Management at ConnectWise. “By enabling our partners to automate daily tasks and operate more efficiently, MSPs can swiftly address talent gaps while delivering innovative services that drive business growth for their clients.”

As part of this initiative, bots are now categorized into distinct and well-defined categories, such as User Management and PC Management. Additionally, ConnectWise has implemented visual differentiators, utilizing icons to clearly distinguish between cloud, on-premises, and endpoint bots. These efforts aim to provide users with a seamless and intuitive experience while interacting with bots.

In other news, the company announced the promotion of Gregg Lalle to Senior Vice President (SVP) and General Manager (GM) of IT Nation a newly created business unit that fosters collaboration, shared success, and continuous partner improvement. With over 15 years of experience at ConnectWise, Lalle has held various leadership positions, including Senior Vice President of International Sales, and Director of EMEA & Distribution.

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By incorporating RPA options and AI functionality for technicians and integrating them within the Asio Platform, MSPs can theoretically optimize efficiency, reduce costs, and generate additional revenue by implementing a fee structure that is not solely reliant on labor expenses.

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