Dialpad has announced its new AI-powered customer intelligence platform, which brings together contact center, sales, voice, meetings, and messaging with integrated real-time AI capabilities to analyze conversations, automate workflows and deliver predictive insights that enable value-driven action. Built to unify customer service, sales communication, and employee collaboration, the new platform is the culmination of years of research and development into speech recognition and natural language processing, coupled with technological acquisitions in semantic search and digital contact center solutions.
“Every company is looking for new ways to engage with customers for faster sales cycles, easier expansions, and higher retention to adapt amid today’s economic uncertainty and the hybrid working world – and old software and tools founded on legacy systems aren’t built to provide the insights companies need,” said Craig Walker, CEO and Founder of Dialpad. “Dialpad’s Ai-Powered Customer Intelligence Platform is industry defining and will lead businesses of all sizes into the future, helping customers unlock tremendous advances in collaboration, productivity, customer satisfaction, and revenue for long-term growth.”
The platform serves all Dialpad products, pertaining to Contact Center, Sales, Voice, Meetings, and Messaging.
The platform is designed to unify the contact center services with communications to harness the benefits of AI together with cloud for instant deployment, scale, and flexibility.