Dialpad, a San Francisco-based UCaaS/CCaaS vendor, has announced the development of a new partner portal with simplified new tools and resources designed for the company’s network of channel partners.
“Our tremendous growth over the past year wouldn’t have been possible without our partners, and we’re thrilled to be able to simplify the selling experience for our calling, conferencing and contact center platform,” said Mike Kane, VP of Global Channel Sales at Dialpad. “The Dialpad Partner Success Portal, built on Allbound, will enable easier deal registration, better tracking of opportunities and accrued revenue, access to sales and marketing materials and the opportunity to dive deeper into Dialpad’s products and features with trainings and certifications.”
The Partner Success Portal is the first in a variety of updates Dialpad is in the midst of developing. The company is also building out a new Inside Channel Management (ICM) team to better support Dialpad’s channel program and to provide a more powerful experience intended to deepen relationships with partners.
The new Dialpad Success Portal is expected to go live in early April.
Built on the Google Cloud Platform, Dialpad’s cloud-based communications platform leverages AI-powered calling, conferencing and contact center features that provide real-time analytics on every call. The customer list includes Twitter, WeWork, Uber, Stripe, Netflix, Motorola Solutions, Splunk and Domo.
Stimulating the use of channel-facing program features has become increasingly difficult in recent years, given the vast assortment of messages aimed at channel partners. Anything that effectively brings those features into a single point of access tends to see greater usage and, by extension, increased partner engagement.