Gartner: AI Will Touch All IT Work by 2030

By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and 25% will be done by AI alone, according to a Gartner survey of over 700 CIOs conducted in July 2025.

This means that organizations must balance AI readiness and human readiness to sustain value from AI, according to the market researcher.

“While not all AI is ready to deliver value, humans are even less ready to capture value,” said Rob O’Donohue, VP Analyst at Gartner. “AI readiness means AI can help you find value and effectively meet the needs of specific use cases. Human readiness is about whether you have the right workforce and organization to capture and sustain AI value.”

CIOs are urged to begin transforming their workforces by restraining new hiring (especially for roles involving low-complexity tasks) and by repositioning talent to new business areas that generate revenue. Restraining hiring is expected to enhance productivity and optimize costs, but to capture new value, the workforce needs to be able to work with AI in radically new ways, according to Gartner.

“AI will make some skills, such as summarization, information retrieval and translation, less important, as AI is ready to automate or augment these tasks,” said O’Donohue. “But AI also creates a need for entirely new skills. These AI skills are fundamentally different from most skills. Where skills were traditionally about doing tasks better, AI skills are about making you better — a better motivator, a better thinker and a better communicator.”

Gartner analysts said organizations’ skills development plans should go beyond training people in new skills. If people rely too much on AI and stop using their core skills, skills atrophy can happen. Workers should be tested periodically to make sure they are retaining critical skills for important roles, according to the analysts.

Channel Impact^®
Channel partners can profit from solid opportunities in building various vertical approaches to AI implementation that can then be rolled out to their customer base.