Kaseya Unveils Agentic IT Management Platform for MSPs

Kaseya has introduced its first agentic IT management platform combining comprehensive data across IT operations, cybersecurity, and cyber resilience with an execution layer that autonomously takes actions such as triaging tickets, containing threats, verifying backups, and optimizing workflows without manual intervention. The platform leverages a wide range of data, spanning endpoints, help desks, security operations, and backup infrastructure.

“The industry doesn’t need another AI feature bolted onto a disconnected tool,” said Rania Succar, Chief Executive Officer of Kaseya. “What MSPs and IT teams need is a platform that runs their operations – one that sees across every system, understands context, and acts autonomously. That’s what we’ve built. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself.”

Kaseya has unified on-prem, SaaS, Endpoint, and Cloud backup into a single integrated portal. Coverage is expanding further across cloud and virtualization, according to the company. Azure Files support is now generally available, extending Azure VM protection to file shares and unstructured data – giving partners a cost-effective way to protect critical Azure workloads beyond a single-cloud environment. Agentless Hyper-V backup follows in June 2026, protecting virtual machines without individual agents to deploy or maintain.

Channel Impact^®
The company is attempting to build a value proposition that extends beyond intelligence, promising accurate, autonomous action.