Monday Morning Impact – May 25

Pax8 has entered into a partnership with NinjaOne designed to help MSPs and managed intelligence providers (MIPs) explore and adopt AI-related solutions.

Through the agreement, Pax8 will introduce MSPs and MIPs to NinjaOne when partners are seeking unified IT operations, including remote monitoring and management (RMM). NinjaOne will engage directly with referred partners and manage the customer lifecycle, while Pax8 supports opportunity identification and strategic guidance.

“This collaboration reflects our commitment to meeting partners where they are and connecting them with proven solutions that align with their business goals,” said Oguo Atuanya, Corporate Vice President of Vendor Experience at Pax8. “By working with NinjaOne, we’re expanding the options available to our partners and maintaining a flexible, partner-first approach.”

The partnership builds on the existing relationship between Pax8 and Dropsuite, following NinjaOne’s acquisition of the SaaS backup and archiving provider in 2025. The alliance also denotes a broader shift in the SMB market. According to Pax8 Pulse research, 84% of small businesses say they would trust an external technology advisor to help implement AI, underscoring the growing role MSPs and MIPs play as strategic partners.

“Our top priority at NinjaOne is customer success, and that means making it as easy as possible for MSPs to find and adopt tools that simply work and build their businesses,” said Erzan Uygur, VP of Strategy and Operations at NinjaOne. “Globalizing our partnership with Pax8 allows us to engage with partners who are actively exploring solutions and have trusted guidance throughout that journey.”

The Pax8 and NinjaOne collaboration is active globally, with regional points of contact supporting MSPs in North America, EMEA and APAC.

Channel Impact^®
The collaboration between the two companies is expected to improve efficiency gains and user satisfaction while bolstering security for SMBs, which are targeted with cyberattacks four times as often as larger enterprises.

Among organizations piloting or deploying autonomous business capabilities, approximately 80% report workforce reductions, according to a survey by Gartner. However, those reductions do not appear to translate into return on investment.

The survey found that workforce reduction rates were nearly equal among respondents reporting higher ROI from autonomous technologies and those experiencing only modest gains or negative outcomes.

Using technologies such as AI agents, intelligent automation, RPA, digital twins and tokenized assets, autonomous business will move organizations from simple augmentation and automation to true autonomy, where both machines and people have more autonomy.

“Many CEOs turn to layoffs to demonstrate quick AI returns; however, this disposition is misplaced,” said Helen Poitevin, Distinguished VP Analyst at Gartner. “Workforce reductions may create budget room, but they do not create return. Organizations that improve ROI are not those that eliminate the need for people, but those that amplify them by aggressively investing more in skills, roles and operating models that allow humans to guide and scale autonomous systems.”

Gartner surveyed 350 global business executives in the third quarter of 2025 to understand the current state of autonomous business at enterprises. Qualifying organizations reported enterprise-wide annual revenue of at least $1 billion or equivalent, and they had been piloting or had already deployed at least one of the following: AI agents, intelligent automation or autonomous technologies.

Channel Impact^®
Gartner recommends that partners and their customers invest in the skills, roles and operating structures that let people guide, govern, expand and transition to autonomous capabilities.