Netgear Announces Professional Services for Business Customers and New Head of Systems Engineering

Netgear, a San Jose-based networking company has rolled out a new catalog of professional service offerings for business customers.

The company has also appointed Massimo Mazzeo Ocello, as its new VP of Global Systems Engineering and Customer Support and Services. Mazzeo joined Netgear in April, bringing more than 20 years of international leadership experience across systems engineering, technical pre-sales, product management, and managed services. Reporting to Business President and GM Pramod Badjate, Ocello will emphasize reductions in complexity for purchases and deployment.

“The key goal of Netgear’s professional services is to simplify both AV-over-IP and IT rollouts while making the fundamental shift to outcome-driven engagements that go well beyond product delivery,” said Mazzeo. “The idea of professional services is well-established in the IT industry, but we’ve seen the demand for the same kind of support for AV implementations skyrocket in recent years and felt the time was right to start there.”

The company’s professional services strategy is intended to ensure reliable, successful installations, accelerate time to value, reduce deployment risk for customers and partners, and provide customers with a trusted business partner.

This launch marks the beginning of a phased rollout, with future offerings to include advanced design and planning, training and certification programs, and premium support tiers.

Channel Impact^®
This new tier of service is intended to ensure the smooth operation of critical installations and live events. The design of the offering was based on Netgear’s expertise as well as feedback from more than 450 AV manufacturing partners.