Office Depot’s CompuCom Launches Device as a Service for Apple Hardware

CompuCom, a subsidiary of Office Depot, has launched a Device as a Service program for Apple products, providing managed services, consulting services, and end-user support for a fixed monthly fee.

The move is intended to provide a solution for customers who have employees who prefer Apple products but lack the necessary expertise to provide full support.

“Our customers continue to look for ways to attract and retain the best possible talent by providing technology experiences that transform their digital workplace,” said CompuCom Chief Product and Marketing Officer Ken Jackowitz. “That entails offering a choice of devices that boost performance and that are secure and easy to support. CompuCom’s Device as a Service for Apple brings our customers a seamless end-to-end solution that addresses employee demand.”

The offering includes hardware asset management, procurement/order management, staging/configuration, deployment, 24/7 technical support 24/7/365, end-user support, and end-of-life disposition under an agreement with payment terms of 24, 36 or 48 months.

Channel Impact^®
This initiative can represent a viable option for channel partners and customers who historically have functioned in Windows environments but are nonetheless trying to accommodate end users with an Apple preference.