Pax8 Publishes MSP Playbook for the Agentic Economy

Pax8 has announced the release of its new Managed Intelligence Provider Playbook, a guide designed to help managed service providers (MSPs) evolve into managed intelligence providers (MIPs); the architects of agentic AI-powered transformation for small and mid-sized businesses.

The resource is intended to equip partners with the tools and frameworks to monetize SMB growth leveraging AI.

“This playbook isn’t just about deploying AI tools,” said Scott Chasin, Pax8’s Chief Executive Officer. “It’s about empowering partners to become leaders in managed intelligence by delivering massive improvements and measurable business outcomes, not just technology, to their SMB customers.”

The book covers the evolution from trusted advisor to strategic partner by uncovering inefficiencies and assessing risk or process debt in order to apply intelligence to solve pressing challenges and deliver measurable outcomes. It also provides best practices on how to curate and deploy pre-vetted agents, workflows and AI-enhanced SaaS from trusted marketplaces, including the Pax8 Agent Store. Partners can also develop proprietary agent stacks and workflow automation pipelines that differentiate MIPs in vertical markets such as healthcare, finance and manufacturing. The playbook also encourages a shift from feature-based pricing to outcome-based models, tying revenue directly to client key performance indicators, like cost savings, resolution speed and customer satisfaction. Ongoing optimization, compliance and lifecycle management is also covered.

Channel Impact^®
The MIP Playbook is a practical roadmap and a companion guide to Pax8’s The Agentic Inflection Point research paper, released in June 2025 at the Pax8 Beyond Flagship conference in Denver, Colorado. That study defined the future of SMB operations, transformed by agentic labor and the democratization of enterprise-level technology access. It introduced Managed Intelligence, a new framework that enables all stakeholders in the technology ecosystem to thrive in the agentic era.