Pax8 Releases New Playbook to Support MSPs in the Agentic Economy

Pax8 has expanded its technology marketplace offering with a new report designed to provide MSPs with the tools and frameworks necessary to bring Agentic AI to the SMB market space.

“This playbook isn’t just about deploying AI tools,” said Scott Chasin, Pax8’s Chief Executive Officer. “It’s about empowering partners to become leaders in managed intelligence by delivering massive improvements and measurable business outcomes, not just technology, to their SMB customers.”

The company’s “Managed Intelligence Provider Playbook” delineates five key plays that enable MSPs to monetize AI through outcome-driven services, vertical specialization and scalable agentic workflows. Those business functions are listed as Discover, Buy, Build, Sell and Manage. Taken in summary, these functions uncover inefficiencies, assess risk, curate and deploy services, develop proprietary agent stacks and differentiated workflow automation pipelines, shift from feature-based pricing to outcome-based pricing, and deliver ongoing optimization, compliance and lifecycle management.

The playbook is a roadmap and a companion guide to Pax8’s The Agentic Inflection Point research paper, released in June 2025. That study defined the future of SMB operations, transformed by agentic labor and the democratization of enterprise-level technology access. It also introduced Managed Intelligence, a new framework that enables all stakeholders in the technology ecosystem to thrive in the agentic era.

Channel Impact^®
As SMBs enter the agentic economy where autonomous AI agents augment human capabilities and drive operational efficiency, Pax8 is encouraging its partners with to lead this shift.