Report: Customer Interest in UCaaS Nearly Doubled Amid Pandemic

Interest in Unified Communications as a Service (UCaaS) surged 86 percent during the Spring of this year, amid the global pandemic and its related shift toward work-from-home staffing models. That’s according to the latest “6-12 Report,” produced by Avant Research & Analytics, a division of Chicago-based master agent, Avant Communications.

“The pandemic has accelerated digital transformation plans, making business leaders more aware of any gaps in their legacy communications solutions,” said Ian Kieninger, CEO and co-founder of AVANT Communications. “Needs have changed amidst COVID-19, due to stay-at-home orders and remote work. This AVANT 6-12 Report is designed to inform readers how the UCaaS landscape is changing, facilitate an understanding of what to consider when looking at a unified communications solution and sustain a higher-level dialogue around the technology.”

The consensus of the analyst community points to continued rapid growth in the UCaaS space, although the growth curve is somewhat less sharp than it was when offices first began to close. Other market drivers for UCaaS include video, collaboration, and digital transformation.

This is the third installment in a series of 6-12 Reports designed to help business leaders assess whether the featured technology is a viable option for their companies over the next six to 12 months. The report leverages data collected by AVANT through the course of real-world engagements in solving customer technology needs. Insights are also based on customer surveys, external data, and extensive interviews with subject matter experts. The focus is on a sales and management-level discussion that is neither marketing-focused nor engineering-level. Previous reports focused on SD-WAN and IT security.

Channel Impact^®
This report is designed to be distributed by channel partners to enterprise end customers in order to help those customers better understand UCaaS, assess their options, and have a better overall experience.