ServiceMax, a San Francisco Bay Area-based field service management, today announced its updated ServiceMax Partner Xcellence Program focused on its ServiceMax Asset 360 for Salesforce offering.
ServiceMax Asset 360 for Salesforce gives organizations enhanced visibility into assets in the field so companies can maximize asset performance and equipment uptime, reduce maintenance costs and monetize service as a revenue stream.
“Companies across industries are recognizing that service is the catalyst of resilient revenues, and therefore are looking for effective ways to digitize their field service operations to better tap into that revenue stream,” said Toby Donald, VP of Professional Services & Global Alliances at ServiceMax. “We’re excited to create an ecosystem of channel partners that can work together to transform an organization’s service business with ServiceMax Asset 360 for Salesforce.”
Under the revised program partners have access to training/certification, dedicated support, implementation services, and access to the partner community for sharing ideas, suggestions, best practices and general tips.
In the last year, field service organizations have seen rapidly changing business models, a shift toward digital-first customer engagement and remote work. Channel partners are increasingly tasked with helping customers navigate this new environment. The updated program is expected to provide the tools, resources and category expertise necessary to take partners and their customers to the next level.