ServiceNow Expands Mobile Capabilities

ServiceNow has launched an expanded new mobile platform designed to assist in managing complex enterprise workflows across functions, departments and systems. Capabilities include management of IT issues, purchase of gear, finding a conference room, getting help from human resources, approving purchase orders, travel requests and legal documents, or finding answers to questions.

The announcement also includes a new employee onboarding app, which combines a variety of multi‑departmental tasks into a single mobile experience.

 “Just as mobile was at the center of transforming our lives at home, we believe mobile will be at the heart of delivering great experiences at work,” said ServiceNow’s Chief Product Officer Chirantan “CJ” Desai. “Employees today expect their employers to offer native mobile‑optimized tools. Mobile is the way many people want to get everyday work tasks done.”

The release also includes innovations in Natural Language Understanding (NLU), which is integrated into ServiceNow Virtual Agent. With NLU, employees can interact with Virtual Agent by using simple human terms to quickly find answers, order items or get help for common problems.

ServiceNow has launched an expanded new mobile platform designed to assist in managing complex enterprise workflows across functions, departments and systems. Capabilities include management of IT issues, purchase of gear, finding a conference room, getting help from human resources, approving purchase orders, travel requests and legal documents, or finding answers to questions.

The announcement also includes a new employee onboarding app, which combines a variety of multi‑departmental tasks into a single mobile experience.

 “Just as mobile was at the center of transforming our lives at home, we believe mobile will be at the heart of delivering great experiences at work,” said ServiceNow’s Chief Product Officer Chirantan “CJ” Desai. “Employees today expect their employers to offer native mobile‑optimized tools. Mobile is the way many people want to get everyday work tasks done.”

The release also includes innovations in Natural Language Understanding (NLU), which is integrated into ServiceNow Virtual Agent. With NLU, employees can interact with Virtual Agent by using simple human terms to quickly find answers, order items or get help for common problems.

Channel Impact^®
Coming at a time when enterprises are always looking for new ways to enhance efficiency, the new platform is expected to help streamline IT, employee and customer workflows by connecting separate systems and processes onto a single platform.