ServiceNow, of Santa Clara, California, has announced “ServiceNow Impact,” a solution designed to help customers accelerate the return on their digital transformation investments. The platform combines AI‑powered recommendations, expert guidance, premium tech support and tools.
“You can only improve what you can measure,” said CEO Bill McDermott. “ServiceNow Impact is an intuitive, consumer‑grade mobile application that visualizes the value from transformation investments in real‑time.”
Customers can leverage the platform to personalize their digital transformation experience with peer and industry benchmarks; to align strategy to business outcomes with prescriptive guidance, tools, and technical support; and to develop internal expertise.
As part of ServiceNow Impact, the company today also released a major update to its Now Learning training and certification platform offering on‑demand, instructor‑led, and custom training and certification programs.
Participating customers include Anaplan, NewsCorp, Infor, and the State of Montana.
ServiceNow Impact is intended to accelerate return on large-scale technology investments.