Sophos Rolls Out New Partner Care Offering

Sophos has announced the launch of “Partner Care,” a new offering in its global partner program featuring a 24×7 team of experts who handle non-sales related questions and operational support for the company’s SMB-focused channel partners. 

Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, Not-For-Resale (NFR) requests, and other partner queries. 

“Based on our decades of experience successfully supporting partners who sell to mid-market and small business organizations, we know that administrative and operational issues take away valuable time needed to build customers relationships, pursue prospects and close new business deals,” said Kendra Krause, senior vice president of global channels and small business sales at Sophos. “Partner Care reinforces Sophos’ longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks.”

To help further partners and MSPs with their awareness of critical industry issues, Sophos provides real-time and historical threat intelligence from its Sophos X-Ops unit, a cross-functional team of more than 500 Sophos cybersecurity experts who help partners and MSPs address customers’ questions and concerns about the latest ransomware, vulnerabilities and attacks circulating in the news. 

To help streamline varying technologies within customers’ environments, Sophos also recently added a Veeam integration to its Sophos MDR and XDR solutions.

In addition to Partner Care, Sophos is currently offering an additional 5% reward on top of a deal registration discount for partners selling Sophos Managed Detection and Response (MDR). This expires March 31, 2024.

The Sophos Partner Care and additional partner enhancements are immediately available exclusively through the Sophos Global Partner Program.

Channel Impact^®

The offering is designed to speed up response times for Sophos partners and Managed Service Providers (MSPs) needing assistance with administrative and operational tasks, freeing them up to focus on selling and securing their customers with Sophos’ portfolio of managed services and endpoint, network, email, and cloud security solutions.