Telarus Updates SolutionVue Platform

Published On: June 30, 2024Categories: Buzz

Telarus has unveiled the latest module for “SolutionVue AI QSA,” the technology services distributor’s assessment platform that matches customers’ technology priorities with offerings from a knowledge base of certified Telarus suppliers.

Elements include customer self-service chatbots, real-time agent assistance, agent coaching/quality management for contact center managers, accent matching, contact center performance analytics, outbound communication management, and the use of Generative AI and intelligent business intelligence popular GTP engines such as OpenAI, Gemini, Copilot, and Bedrock.

“We’re excited to see the huge uptick in the success our advisors are having as a result of SolutionVue and see it as a key technology that differentiates them in the marketplace,” “Artificial Intelligence is something most advisors want to talk to their customers about but lack the knowledge and approach to do so,” said Nate Juraschek, SVP of Product Development for Utah-based Telarus. “Like our other SolutionVue modules, advisors who use the tool in their customer discussions are qualifying, registering, and closing more new business.”

The platform is available to all active technology advisors through the Telarus Agent Back Office, a management application with over 4,000 users worldwide. It is the fourth QSA addition to SolutionVue, joining the existing Cybersecurity, Cloud, and Contact Center QSA’s.

Channel Impact®
The new module is positioned as the industry’s first Artificial Intelligence assessment tool to enhance customer experience, cloud, and Generative AI applications.

The automation is intended to ensure that partners are asking the right AI questions throughout our discovery call to acquire the information necessary to address the customer’s AI automation, insight, and efficiency needs.

Stay in the Know

Keep tabs on what’s happening in the channel and the impact it will have on the partner community by subscribing to Channel Impact communications.

Recent News

Search Buzz

Buzz Categories