Avaya and RingCentral Introduce UCaaS Platform

Avaya and RingCentral have formally rolled out “Avaya Cloud Office by RingCentral.”  The unified communications offering is based on the recent strategic partnership with RingCentral announced in October 2019. The offering combines RingCentral’s unified communications as a service (UCaaS) platform with Avaya phones, services and migration capabilities. Features include telephony, team messaging, video conferencing, file sharing and collaboration. 

Built on RingCentral’s open platform with over 200 pre-built business solution integrations, users will likely be able to integrate their current tool sets. Available integrations include Microsoft Office 365, Salesforce, ServiceNow, Zendesk and Google G-Suite.

 “With Avaya Cloud Office, users can transform business communications and collaboration via the cloud at a pace that is right for them, simplify communications, easily scale as needed, and receive industry-leading security and support from a trusted partner,” said Dennis Kozak, SVP Business Transformation, Avaya. “In addition, we are planning to train and certify partners and agents to be able to sell this solution so that it can reach customers as quickly as possible.”

General Availability is expected in the spring.

Channel Impact^®
Avaya predicts that this solution will be the answer to the growing demand for UCaaS by its base of more than 100,000 customers in more than 180 countries. The alliance, and its related product offering, is expected to ensure a smoother, more cost-effective migration path to a public cloud communications solution.