Avaya and Microsoft have expanded their global partnership by pairing the Avaya OneCloud Contact Center as a Service (CCaaS) portfolio with Microsoft Azure. Avaya will work directly with Microsoft sales teams and partners on joint selling and enablement opportunities.
Through the agreement, Avaya CCaaS customers also gain access to Nuance’s Contact Center AI technology integrated with OneCloud.
Avaya OneCloud CCaaS customers attain increased customer insight via CRM data maintained within Dynamics 365, and benefit from Microsoft’s powerful AI capabilities via Azure Cognitive Services. Later this year, Avaya expects to further expand OneCloud CCaaS capabilities with Microsoft Teams integration.
“The global scale of Microsoft helps ensure that our joint customers rapidly deploy Avaya OneCloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness,” said David Austin, SVP of Strategy and Alliances at Avaya. “This represents a tremendous opportunity for customers to accelerate their journey to the cloud, and a tremendous opportunity for Avaya to expand our go-to-market reach through the co-selling efforts we have identified with our trusted partner.”
“Together, we are working to help customers around the world transform their businesses and drive digital transformation and implement workload migration initiatives more rapidly,” said Casey McGee, VP of Global ISV Partner Sales at Microsoft. “This is a significant opportunity, particularly for Microsoft customers as they move more workloads to Azure.”
The combination provides customers with the agility to create communications and collaboration experiences using the public, private or hybrid cloud while, at the same time, expanding Avaya’s customer and channel reach.