Mitel Announces New Managed Services Model

Mitel has launched its new MiCloud Connect Partner Managed model, an expansion of its flagship public cloud solution, which is designed to give certified partners more control over service delivery and management, while enabling them to deepen customer relationships and more easily transition organizations to the cloud.

Unique to the unified communications-as-a-service (UCaaS) market, which typically operates in a traditional retail model, the MiCloud Connect Partner Managed model is intended to help partners monitor customer relationships and further extends their ability to provide professional, value-added services. With higher level access to Mitel’s delivery and service tools and the MiCloud Connect Account Console’s customer management capabilities, the model is expected to help improve marketing, sales, onboarding, and support.

The Partner Managed model additionally offers enhanced commissions and partners can enlist assistance from Mitel when needed.

“Relationships matter. In a transactional and highly digitized world, building long-term, trusting relationships is a key to differentiation and driving business outcomes,” said Scott Peterson, Chief Revenue Officer, Mitel. “The MiCloud Connect Partner Managed offering is designed to help partners further strengthen their customer connections while affording them more opportunities to grow their own businesses, even as they work to help customers modernize and leverage the cloud to communicate and collaborate in new and different ways.”

MiCloud Connect is a cloud communications, collaboration, and contact center service for organizations of all sizes. In addition to the new Partner Managed model, Mitel will continue to offer MiCloud Connect through its Partner Retail model, which also offers robust partner enablement tools.

Channel Impact^®
The new model is intended to provide a seamless, predictable path to the cloud and recurring revenue, regardless of whether the partner is activating new customers or transitioning their existing customer base.