net2phone, a New Jersey-based provider of unified cloud communications solutions, has announced a partnership with Five9, a key provider in the Contact Center as a Service (CCaaS) space. Through the partnership, net2phone is now offering Five9’s cloud contact center as a service (CCaaS) technology to complement its own offerings.
Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI. The company’s CCaaS solution has a comprehensive set of integrated capabilities with APIs and integrations with recognized CRMs and tools.
“The partnership with Five9 enables net2phone to extend our market reach with comprehensive communications solutions for enterprises with significant customer contact operations,” said Jonah Fink, president of net2phone. “net2phone and Five9 clients will gain powerful synergies from our shared integrations with leading CMS applications and our focus on intelligent conversations across channels in untethered and dispersed environments.”
“Five9 and net2phone share complementary features and a deep commitment to outstanding customer experience. We look forward to working with net2phone as we build on these synergies to approach customers,” says Jake Butterbaugh, Five9’s channel vice president.
The need to accommodate both UCaaS and CCaaS is rapidly becoming an industry standard. These technologies are now being further augmented with several impressive Artificial Intelligence capabilities.