Ingram Micro has announced its new Contracts Alliance Program (CAP) for the US market, as part of the company’s AWS distribution offering. The CAP program is designed to streamline the procurement process in the public sector space. In collaboration with Strategic Communications (Women Owned Small Business & 8(a) JV, or [...]
Trustwave, a Chicago-based managed security services provider focused on managed detection and response, has announced the global availability of Managed Vendor Risk Assessment (MVRA), the company’s cyber supply chain risk assessment solution for enterprises and SMBs. “Now more than ever, supply chain risk is a critical component of your organization’s [...]
Will People Call Your Contact Center Because of Loneliness? Gartner Predicts That By 2026, 75% of customers will call contact centers because they are lonely. Yes, you read that correctly. By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because [...]
TD Synnex has launched a set of security, data and IoT market-ready solutions available on the StreamOne platform. "These new security, data and IoT offerings are the result of great business and technical collaboration with our customers and vendors," said Sergio Farache, chief strategy officer, TD Synnex. "The result is [...]
Employment in the U.S. technology sector increased for the 12th consecutive month in November. According to an analysis by CompTIA, a suburban Chicago-based industry trade association, tech employment at the industry level increased by 9,400 new positions for the month, based on the CompTIA analysis combined with data from the [...]
Gartner Predicts That By 2026, 75% of customers will call contact centers because they are lonely. Yes, you read that correctly. By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because they have a customer service issue, according to Gartner, [...]
8x8 to Acquire Fuze 8x8, Inc., a Campbell, California based unified communications (UCaaS) vendor, has announced an agreement to acquire Fuze, a Boston-based cloud communications company, in a deal worth approximately $250 million in stock and cash. Fuze has global operations dedicated to unified communications and contact center capabilities. “The [...]
Presidio, Inc. has rolled out a new platform that defends against ransomware and sophisticated cyberattacks through a service combining the security capabilities of the New York-based solution provider with those of CrowdStrike, and CloudEndure, an Amazon Web Services (AWS) company. The cloud-based “Ransomware Mitigation Kit” is designed to provide comprehensive [...]
Juniper Networks, a Sunnyvale, California-based networking company, has announced new enhancements to its Juniper Partner Advantage Program (JPA). Starting January, a new top-tier level of the partner program will be introduced. The vendor’s most successful and closely aligned partners will be able to leverage the Elite Plus level for superior [...]
8x8, Inc., a Campbell, California-based unified communications (UCaaS) vendor, has announced an agreement to acquire Fuze, a Boston-based cloud communications company, in a deal worth approximately $250 million in stock and cash. Fuze has global operations dedicated to unified communications and contact center capabilities. “The migration to cloud-based communications and [...]
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