SolarWinds, a North Carolina-based provider of IT management software, announced the launch of its SolarWinds “Head Nerds” program, a team specially trained to serve as partner advocates to help MSPs learn how to create and sell services, protect their customers, demonstrate value, and stay ahead in the rapidly evolving managed services space. Head Nerds deliver training, resources, and consultative sessions to help MSPs understand and maximize the most important business growth areas including security, automation, and operations.
The SolarWinds platform enables customer organizations to monitor and manage their IT services, infrastructures, and applications, whether on-premises, in the cloud, or via hybrid models. Targeted for MSPs, the portfolio delivers solutions that integrate layered security, collective intelligence, and automation, enabling MSPs to provide outsourced IT services for their SMB end-customers.
“The biggest challenge MSPs face is how to work on their business, instead of just working in it,” said Mike Cullen, group vice president of partner success at SolarWinds. “This was the leading impetus for creating the Head Nerds program. We wanted to give MSPs the ability to work directly with some of the premier experts in the industry—to help them look at the big-picture potential that trends and technologies bring. Our Head Nerds give our partners direct access to the consulting and content they need to leverage key areas like security, automation, and operational efficiency to boost their bottom lines. This adds to our broader set of initiatives that have one singular objective: help fuel our customers’ success.”
The program is likely to help managed service providers sharpen their skills and drive higher revenue while building customer satisfaction scores.