Vodafone and Microsoft have announced a 10-year strategic partnership to deliver scaled digital platforms to more than 300 million businesses, public sector organizations, and consumers across Europe and Africa. The companies plan to upgrade Vodafone’s managed IoT connectivity platform, and develop new digital and financial services for businesses.
Vodafone plans to invest $1.5 billion over the next 10 years in cloud and customer-focused AI services developed in conjunction with Microsoft. Additionally, Microsoft will use Vodafone’s fixed and mobile connectivity services. Microsoft also intends to invest in Vodafone’s managed IoT connectivity platform, which is expected to become a separate, standalone business by April.
The digital services generated by the new partnership will use generative AI technology to provide a highly personalized and differentiated customer experience across multiple channels.