Gartner Lists Top Government Technology Trends for 2024

Gartner has identified its top five government technology trends that the market research firm says can guide public sector leaders to deliver citizen services more efficiently.

“Escalating global turmoil, continual cyber threats and the adoption of AI are putting increasing pressure on governments to meet citizen demands faster and more creatively than ever before,” said Todd Kimbriel, VP Analyst at Gartner. “Government CIOs must find new ways to meet citizen demands for modern, accessible and resilient services, by focusing on sustainable and scalable technology.”

Among the highlights, Gartner predicts that by 2028, multiagent AI in threat detection and incident response will rise from 5% to 70% of AI implementations. Thus, an adaptive security model will be instrumental in merging and adjusting cybersecurity tools, techniques, and talent to the changing threat landscape.

Digital identity in government is expanding into larger ecosystems that include user authentication, unique citizen or organization identifiers, and credential verification, such as smartphone-based identity wallets. Gartner predicts at least 500 million smartphone users will regularly make verifiable claims using a digital identity wallet built on distributed ledger technology by 2026.

Gartner predicts more than 70% of government agencies will use AI to enhance human administrative decision making by 2026. Machine learning, analytics and generative AI will mature over the next two years and combine into a suite of tools that will support improved government service delivery.

Platform cloud-based solutions will open new opportunities for innovation and transformation of business processes in government organizations. Gartner recommends government CIOs implement a multicloud strategy to maximize these opportunities and mitigate the complexities of incremental modernization across multiple systems.

Government leaders are demanding increased use of data for decision making and planning. Programmatic data management is the systematic and scalable approach to enable enterprise-wide use of data assets, which is being advanced by automation platforms and their ability to incorporate AI capabilities. According to Gartner, more than 60% of government organizations will prioritize investment in business process automation by 2026, up from 35% in 2022.

Gartner clients can read more in the report “Top Technology Trends in Government for 2024.”

Channel Impact^®
Channel partners serving government CIOs should consider the impact of these trends and make a case for investments to improve business capabilities, achieve leadership priorities, and create a more future-ready government organization.