Vonage has released a new report entitled "COVID-19 Reshapes the Global Customer Engagement Landscape.” The document details changing consumer preferences and behaviors and how businesses and service providers need to transform their customer engagement strategies to become more agile in the COVID era. Key findings demonstrate that the pandemic accelerated [...]
Gartner Study: Analytics Teams Must Upskill to Adapt to Automation Marketers are investing sizable resources in analytics, but many aren’t getting the payoff they expect, according to the recent Gartner Marketing Data & Analytics 2020 survey which shows that analytics influences only 54% of marketing decisions. The top reasons for [...]
Dell Technologies has expanded its as-a-Service capabilities with Project APEX to simplify how customers and partners access Dell technology on-demand—across storage, servers, networking, hyperconverged infrastructure, PCs and broader solutions. Project APEX is designed to unify the company’s as-a-Service and cloud strategies, technology offerings, and go-to-market efforts, providing a consistent experience [...]
Verizon is joining forces with Microsoft to create new ways for enterprises to accelerate the delivery of 5G applications. The alliance leverages Verizon’s on-site 5G Edge network with Azure edge services in an effort to enable ultra-low latency to support functions like computer vision, augmented, mixed and virtual reality, digital [...]
Marketers are investing sizable resources in analytics, but many aren’t getting the payoff they expect, according to the recent Gartner Marketing Data & Analytics 2020 survey which shows that analytics influences only 54% of marketing decisions. The top reasons for this are poor data quality, results that are not actionable [...]
By Sandy Preto, Channels-as-a-Service Manager, Channel Impact We are not defenseless against breast cancer. Yes, there are risk factors – from increasing age to family history to breast density – that are squarely out of our hands. But so many are in our control! There are habits we can embrace [...]
Study: Contact Center Intelligence Market Rise Sharply The global contact center intelligence market size was valued at USD 1.07 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 23.5% through 2027, according to Grand View Research. The rising profile of Artificial Intelligence (AI)-based [...]
BT today is expanding its portfolio of video collaboration services with the addition of Zoom Meetings. Through the agreement, BT can offer a fully managed Zoom Meetings service featuring a choice of connectivity and integration with its global voice network. Zoom Rooms, an extendable software-based conference room system, is also [...]
Fulcrum, a St. Petersburg, Florida-based company focused on data collection, workflow automation, and analytics for mobile teams, has rolled out “Fulcrum Leverage.” The new partner program will enabe companies across the mobile workforce solution ecosystem to leverage the company’s no-code SaaS platform to help end customers streamline data collection, automate [...]
The global contact center intelligence market size was valued at USD 1.07 billion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 23.5% through 2027, according to Grand View Research. The rising profile of Artificial Intelligence (AI)-based solutions is a key driver, according to [...]
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